SHIPPING & RETURN POLICIES.
SHIPPING: Please note there is a 3-5 business day processing time on top of the estimated Canada Post delivery standards. You will be able to select available options at checkout.
Tracking is only standard within Canada. It can be chosen as an upgrade for International orders at checkout.
Black and the Moon is not responsible for any duties/taxes/import fees to your country.
Regular Parcel 3 to 13 business days (more remote = longer example: Nunavut).
Expedited Parcel 1 to 13 business days (more remote = longer).
Xpresspost 2 to 7 business days (more remote = longer).
Priority 1 to 7 business days (more remote = longer).
USA: Please note these are the average shipping times. International orders can take up to 12 weeks for airmail.
Small Packet – Air USA 5 to 8 business days
Tracked Packet – USA 5 to 7 business days
Expedited Parcel – USA 2 to 4 business days
Xpresspost – USA 2 to 3 business days
Priority Worldwide 1 to 2 business days
International (outside USA): Please note these are the average shipping times. International orders can take up to 12 weeks for airmail.
International Parcel - Air 6 to 10 business days
International Parcel - Surface 4 to 12 weeks
Small Packet – Air 6 to 12 business days
Small Packet – Surface 4 to 12 weeks
Tracked Packet – International 12 business days
Xpresspost – International 5 to 12 business days
Priority – International 2-8 business days.
RETURNS: I do accept returns.
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale